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Industry Report: Lexus Undaunted by Lackluster European Sales

Lexus Planning to Triple European Deliveries by 2010

Auto producers have long understood that what may sell in one jurisdiction may only be of little interest in another. This has been true of subcompact cars here in the U.S., which sell extremely well up in Canada, and full-size SUVs which only sell moderately north of the border but have long thrived in the U.S., up until recently at least.

So why hasnt Toyotas Lexus division made a larger dent into Europes luxury segment? After all, Toyota has been selling the Lexus brand across the Atlantic for more than thirteen years, almost as long as it the luxury marque has been available in North America, or anywhere else in the world for that matter.

Considering its success in North America, why hasnt Toyotas Lexus division made a larger dent into Europes luxury segment?. (Photo: Trevor Hofmann, American Auto Press)
So far this year Lexus has reached a volume of more than 210,000 units in the U.S. And what about Europe? A mere 20,000 and change, hardly enough to write home to Japan about, especially considering the old world

has a larger luxury market than North America. In comparison, Volkswagen AGs Audi division and BMW both sold more than 400,000 units in Western Europe,
Lexus cars are more about precision engineering rather than passionate styling. (Photo: Trevor Hofmann, American Auto Press)
while Mercedes-Benz delivered close to 530,000.

Of course its no wonder Lexus is having difficulties selling in Europe. Its cars are more about precision engineering rather than passionate styling. After all, Europe is a completely different market, one that has fostered radically individual styling exercises such as the Fiat Multipla, Renault Vel Satis and BMW 7- and 5-Series, and continued to support automakers such as Fiat, Renault, Peugeot, Citroen, and

Even the fact that Lexus rates way higher on J. D. Powers and Associates Vehicle Dependability Study than all the European brands, cant sway buyers in that market. (Photo: Lexus)
Skoda, among others, that have long since been driven out of North America due to reliability problems and even poorer service.

Today, some of the worst offenders, regarding dependability, are the Europeans according to J. D. Powers and Associates. Land Rover has the dubious honor of placing 37th out of 37 nameplates in the 2004 Vehicle Dependability Study (VDS), while Volkswagen only manages to eke out 33rd spot, ahead of Daewoo (which for the most part no longer exists as a brand), Kia and Isuzu.

Cracking the premium market in Europe will require a different strategy than in North America. (Photo: Lexus)
Volvo, which somehow still has an image of stalwart service only managed 30th place, while Mercedes-Benz, once the hallmark of quality, now places a rather pathetic 28th out of 37. Jaguar is better but not good enough at 25th, while Audi has made great strides to place in 22nd, still below average. The only European marques to place above the industry average set between 15th and 16th positions, are Saab in 14th place, BMW in 13th and Porsche in 10th - the only European to make the top 10. Porsches future doesnt look promising, however, as its initial quality has dropped significantly since the inception of its Cayenne SUV, falling from 7th place in the
In North America, cars like that LS 430 are seen to match the Europeans in performance and luxury while surpassing in dependability, dealer service, and overall value. (Photo: Trevor Hofmann, American Auto Press)
2003 Initial Quality Study (IQS) to 35th out of 37 nameplates in 2004, just ahead of Volkswagen which has slid backwards from a poor 24th to a shocking second to last place.

Lexus, on the other hand, sits in 1st place in the IQS and the number 1 position in the VDS, and has for years. Its parent company, Toyota, has done well in European markets, however, showing that Europeans do value reliable service at the lower end of economic scale, but cracking the premium market will require a different strategy than in North America where Lexus is second in sales only to BMW, surpassing Mercedes-Benz and Cadillac while annihilating Audi and Jaguar.

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